Frequently Asked Questions (FAQ)
Do I need to pay customs duties and taxes?
Detailed information regarding VAT and other applicable taxes for your orders is provided by PDR INOX. Please note that depending on the destination country, international shipments may be subject to local import duties, customs fees, and taxes.
Which shipping companies do you use?
Orders are generally shipped via the following carriers:
* FedEx
* DHL
* UPS
The shipping method may vary depending on the weight of the order and the destination country.
Should I choose Spring Steel or Stainless Steel?
Both products have similar flexibility and hardness characteristics. However, white spring steel may rust if not properly maintained with products such as WD-40 or similar protective lubricants.
What is the warranty period for the products?
All products are covered by a 2-year PDR INOX warranty.
Which countries do you ship to?
As PDR INOX, we ship to more than 80 countries, including the United States, Europe, Canada, Australia, South America, and the Middle East.
Where are PDR INOX products manufactured?
All PDR INOX products are manufactured in Türkiye. High-quality stainless steel and special spring steels are used in production.
How long does it take to ship orders?
Products in stock are usually shipped the same day. The average delivery time is approximately 3 days.
Do you offer custom sizes or custom production?
Yes. Custom designs and custom sizes can be produced for large orders.
Are PDR INOX products for professionals?
Yes. Our products are specifically designed for professional PDR technicians.
However, newly trained users can also use them.
How can I track my order?
Once your order has been shipped, the tracking number will be sent to you via email.
How can I become a distributor?
Please contact us for distributor applications.